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Business Operations » Benchmarking and Quality » Quality » Measuring Quality Programs
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Superior product quality is a key differentiator to gain repeat customers in the highly competitive software marketplace. Effectively redefining software product quality with customers in mind requires a tried process framework.
This cross-industry online benchmarking exchange examines how companies create superior software products that impress customers by defining customer perceived software quality, determining drivers of software quality and measuring software product quality. The study also identifies factors that contribute to an exceptional software product experience for the end-user and high-impact tactics to continually improve product quality. Capturing quantitative and qualitative data, this research yields key insights into customer-focused software quality initiatives at companies that produce software products. Executives and managers involved in software quality can use this study to build and to assess their customer-focused software quality initiatives.
NOTE: The data in this research are segmented into two groups: Full Benchmark Class and Large Company Segment.
Best Practices, LLC used field surveys to complete this study on behalf of a Global Benchmarking Council partner. In all, 18 companies from the software, health care, telecommunications, medical device, and manufacturing industries contributed to this study.