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Best Practice Database
Customer Service » Customer Service Strategies and Culture » Delivering Service
Metrics, Graphics, Summary Matrix
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Aerospace; Telecommunications; Distribution; Retail; Financial Services; Banking; Health Care; Insurance; Professional Services; Computer Hardware; Computers; High Tech; Manufacturing; Research; Internet; Publishing; Media; Consumer Products; Pharmaceutical
American Airlines; AT&T; Avon; Bank of America; Bell Mobility; Blue Cross Blue Shield of Mass.; British Airways; British Telecom Retail; Concentra; Discover; Department of Veteran's Affairs; Gap Inc. Direct; Hewlett-Packard; IBM; LexisNexis; McLeodUSA; MetLife; Sears; Thomson; Whirlpool; Vistakon