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Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Best Practices that Delight Customers

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ID: 4876


Features:

Metrics, Graphics, Summary Matrix


Pages/Slides: 20


Published: Pre-2014


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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Today's best service companies seek new and novel ways to 'wow' or 'delight' the customer during normal day-to-day processes. This document shows today's trends in improving the overall customer experience, eliminating customer dissatisfaction and increasing the level of delighted customers.

Based on a survey of 33 top companies across multiple industries, this document shows which particular ‘delight’ ideas have been tried and proven most effective for modern day customers, and identifies new ideas to further stimulate the imagination and creative abilities of operational business function leaders.

Topics covered in the document include: implementing customer-focused initiatives, measuring customer response to initiatives, motivating employees to delight customers, and assessing supplier service.

Industries Profiled:
Aerospace; Telecommunications; Distribution; Retail; Financial Services; Banking; Health Care; Insurance; Professional Services; Computer Hardware; Computers; High Tech; Manufacturing; Research; Internet; Publishing; Media; Consumer Products; Pharmaceutical


Companies Profiled:
American Airlines; AT&T; Avon; Bank of America; Bell Mobility; Blue Cross Blue Shield of Mass.; British Airways; British Telecom Retail; Concentra; Discover; Department of Veteran's Affairs; Gap Inc. Direct; Hewlett-Packard; IBM; LexisNexis; McLeodUSA; MetLife; Sears; Thomson; Whirlpool; Vistakon


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.