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Products & Services Business Operations Corporate Libraries

Library Services Benchmarks 2018: Corporate Library Services in the Biopharmaceutical Industry

ID: POP-295


Features:

5 Info Graphics

26 Data Graphics

350+ Metrics


Pages: 40


Published: 2018


Delivery Format: Shipped


 

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Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
Corporate libraries and information centers provide vital and high-skill support to pharmaceutical and medical device companies. However, against a backdrop of dwindling corporate funding and increasing internal service requests, it has become more challenging than ever for library and information center leaders to provide fast, effective critical services to internal customers across the organization.

Best Practices, LLC undertook this benchmarking research to explore the innovative strategies employed by leading pharmaceutical, biotech and medical device corporate libraries to enhance cost efficiency, and improve customer engagement and outreach. This report reveals new 2018 corporate library benchmarks across services, staffing, budget and activity levels.

This report will help library leaders within the pharma and medical device sector to benchmark the scope, volume, cost and delivery of their library services against those of industry standards - and improve planning and performance in 2019.

Industries Profiled:
Pharmaceutical; Medical Device; Biotech; Communications; Manufacturing; Health Care; Consulting; Biopharmaceutical; Clinical Research; Laboratories; Diversified


Companies Profiled:
Abbvie; Alcon; ApotheCom; Astellas; Biogen; Boehringer Ingelheim; Cambridge Healthtech Institute; Daiichi Sankyo; Fisher & Paykel Healthcare; Intuitive Surgical; Janssen; Mallinckrodt; MedVal; Merck; Novartis; Novo Nordisk; OTSUKA; Prescott Medical Communications Group; Sanofi; Sanofi Genzyme; Sanofi Pasteur; Seattle Genetics; Shire; Teva Pharmaceutical Industries Ltd; Vertex Pharmaceuticals; W.L. Gore and Associates

Study Snapshot

For this research, Best Practices, LLC engaged 29 leaders involved in the management of corporate libraries at 26 leading pharmaceutical and medical device organizations through a benchmarking survey instrument.

Key topics covered in this report include:

  • Organizational Structure of Library Services
  • Services Provided by the Library or Information Center
  • Human Resources and their Involvement Level
  • Data Usage Metrics and Effectiveness of Library Service Strategies
  • Financial Resourcing and Cost Recovery Practices
  • Corporate Size and Complexities


Key Findings

Sample key insights uncovered from this report are noted below. Detailed findings are available in the full report.


  • Core Services: Library staff provides these services for their library or information center most often (at least 80% providing the service):
    • Management of electronic resources (100%)
    • Intranet site (100%)
    • Evaluation, selection, and acquisition of electronic resources (96%) and physical resources (52%)
    • Organization, cataloging, indexing, and tagging of external electronic resources (93%)
    • Basic reference (93%)
    • Current awareness/information updates (83%)
    • License negotiation (82%)
    • Management of licenses/contracts (82%)
  • Insourcing versus Outsourcing: On average, corporate libraries employ 12 FTEs. The overwhelming majority of library services are performed by internal FTEs (89%) versus external/contracted staff (11%).

Table of Contents

I.
Executive Summary pgs. 3-4
Research Overviewpg. 3
Participating Companiespg. 4
II.
Key Findingspgs. 5-7
III.
Library Profilepgs. 8-11
IV.
Library Servicespgs. 12-22
V.
Library Managementpgs. 23-26
VI.
Human Resourcespgs. 27-31
VII.
Financial Resourcespgs. 32-39
VIII.
About Best Practices, LLCpg. 40

    List of Charts & Exhibits

    I. Library Profile
    • Scope of benchmark libraries’ services and resources
    • Structure of benchmark companies’ library services organization
    • Reporting relationships within library services organization

    II. Library Services
    • Library user base penetration
    • Adoption of library service strategies
    • Effectiveness of strategies
    • Library service availability (in hours)
    • Providers of listed reference and research services to benchmark libraries or information centers
    • Providers of listed print/physical collection services to benchmark libraries or information centers
    • Providers of listed electronic resources management services to benchmark libraries or information centers
    • Providers of listed IT/website development and management services to benchmark libraries or information centers
    • Providers of listed internal knowledge management services to benchmark libraries or information centers
    • Role of Supplier Management/Procurement group in site license negotiation for library resources

    III. Library Management
    • Library usage metrics
    • Strategies used or planning to use to improve library service delivery or expand outreach
    • Effective strategies to improve library service delivery and expand outreach

    IV. Human Resources
    • Total number of full-time equivalent employees (FTEs) performing library services for benchmark organizations
    • Break-up of internal/corporate staff and external/contractor staff performing library services
    • Professional credentials of library FTEs
    • Percentage of total library FTE hours dedicated to listed labor categories
    • Implementation/planning of training or education programs to develop listed skills in new staff

    V. Financial Resources
    • Total cost (in USD Millions) of providing library services and resources
    • Library cost break-up
    • Library budget items break-up
    • Methods used to recover costs for libraries services and resources
    • Areas for chargebacks
    • Location of electronic content budget
    • Benchmark companies' total revenue for the most recently completed year