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Best Practice Database
Business Operations » Benchmarking and Quality » Quality » Deployment
Graphics, Detailed Process Map
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The historic and continued prominence of Six Sigma transcends from its ability to expand beyond its original use in improving processes in manufacturing to transactional areas. However, Lean and other productivity approaches are still widely regarded as useful tools in helping companies root out inefficiency. Applying these lessons learned from Six Sigma and Lean deployments in manufacturing to transactional areas that drive corporate growth is the next hurdle for companies looking to impact the bottom line through process improvements.
At the September 2006 Global Benchmarking Council meeting, members and guests gathered to discuss the current landscape and future of productivity approaches, their application in transactional areas such as sales, marketing and new product introductions, and best practices in sharing process improvement successes and failures throughout the company.
Master black belts, black belts, quality managers and directors, process improvement and productivity executives and other benchmarking professionals will benefit most from the case studies of seven leading companies and the summarized transcripts from two facilitated roundtable discussions.
COMPANIES AND CASE STUDIES
Most of the case studies listed below include speaker biographies and company background, key challenges company leaders faced and how they overcame them. Other case studies include either a recent benchmarking study or an overview of the past, present and future of quality. Speaker anecdotes, quotes, select slides, insights and key take-aways all liven the case studies with personal touches and graphics.