Business Transformation and Managing Change: Meeting Proceedings

Featured Case Studies included the following:

• IBM shared its story of adopting a whole value chain and the success of quantifying change initiatives.
• PSE&G explained their use of benchmarking and power maps in gaining a competitive advantage in managing change.
• British Telecommunications plc introduced their methods of gaining internal consensus on change initiatives.
• HP demonstrated several experiential activities developed under their “Fast Start” post-merger integration workshops. They also emphasized activities that are part of a clear longer-term plan and follow-up.
• Intel explained the importance of “transition management” within the change process and enforcing a consistent approach to managing change.
• Raytheon recounted the challenges of merging companies with different cultures and the role of Six Sigma in managing change.

Industries Profiled:
Telecommunications; Electronics; Internet; High Tech; Manufacturing


Companies Profiled:
British Telecom; HP Financial; Intel; IBM; PSEG

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