If this box remains here for more than 30 seconds, click this link to try again.
Products & Services »
Best Practice Database
Customer Service » Call Centers » Call Center Process Design
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
A recent trend in call centers is to increase revenue by transforming traditional service channels into service and sales channels. However, such transformations are difficult. One of the key issues that call center executives and manager’s in both inbound and outbound call centers face is developing integrated sales auditing and verification policies and procedures to support their sales processes. With these processes in place, sales operations can become both profitable and scalable. This document will help call center executives shape audit, call recording and sales verification policies.
This 38-slide presentation study was conducted by Best Practices, LLC’s consulting group and focuses on:
Participants in this study share key insights that encompass: specific methods, techniques and programs that they have used to successfully develop effective sales audit and verification programs.
One finding is that as the volume of sales grows, technology needs to be startegically applied to make many of the sales audit and verification processes scalable.
17 companies are represented in this research study -- many of which are from the financial services, manufacturing and retail industries.