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Best Practice Database
Customer Service » Call Center Excellence
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18 Data Graphics
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Best Practices, LLC conducted this benchmarking study to provide call center leadership with critical insights, reliable metrics, and trends data they can use to assess their operations and to help to shape overall strategic direction.