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25DB




Products & Services Customer Service Customer Service Measurement Customer Satisfaction Management Customer Needs

Capturing information about customer needs and wants -- Part 3

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ID: 3872


Features:


Words: 598


Published: Pre-2014


Delivery Format: Online


 

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This document includes the following practices: 1) conducting research on product and service utilization to understand customer 2) Making customer information actionable and accessible to front-line employees.

Industries Profiled:
Banking; Computer Hardware; Financial Services; High Tech; Manufacturing


Companies Profiled:
Citigroup; IBM; Wells Fargo

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