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Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Continuously Manage Costs -- Part 4d -- Reduce and Prevent Fraud

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ID: 3723


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Words: 1,243


Published: Pre-2016


Delivery Format: Online


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Maintain a phone fraud prevention center to provide rapid response to cellular
fraud.
Verizon (formerly Bell Atlantic) has developed the Verizon Fraud Prevention
Center (FPC), a one-stop, state-of-the-art facility committed to protecting its
customers by detecting suspicious calling patterns and acting upon them. The
800 number (1-800-745-6989) serves customers 24 hours a day, seven days per
week, in 140 languages. In 1995, the center reduced calling card fraud within
the Verizon region by 80 percent. Verizon is also deploying a Hewlett Packard
SS7 Fraud Management System to provide fraud alerts for direct-dialed calls on
a real-time basis.

Create alliances with other telecommunications organizations to combat phone
fraud ...

Industries Profiled:
Financial Services; Telecommunications


Companies Profiled:
Verizon; Visa; Los Angeles Cellular Telephone Company; AT&T

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