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Products & Services Business Operations Corporate Libraries

Library Services Benchmarks 2017: Corporate Library Services in the Pharmaceutical Industry

ID: POP-281


Features:

8 Info Graphics

22 Data Graphics

200+ Metrics


Pages: 42


Published: 2017


Delivery Format: Shipped


 

License Options:

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
Corporate libraries and information centers provide vital information and services that form a valuable aid in decision making. However, increasing internal service requests, technology advances and budget constraints have had a substantial impact on pharma corporate libraries.

Therefore, library and information center leaders need to constantly innovate and form service strategies that aid in increased customer engagement, enhanced customer outreach and cost efficiency.

Best Practices, LLC conducted research to develop 2017 benchmarks for selected services and resources provided by libraries and information centers within the biopharmaceutical industry. Insights and metrics from this report can be utilized by library leaders to compare their service offerings, potential user base penetration, cost recovery practices, chargeback policies, recent innovations, staffing, outsourcing, and budget levels with library and information services organizations across the biopharmaceutical industry.

Industries Profiled:
Pharmaceutical; Manufacturing; Health Care; Biotech; Biopharmaceutical; Clinical Research; Laboratories


Companies Profiled:
Astellas; Boehringer Ingelheim; Daiichi Sankyo; Mallinckrodt; Merck; Novartis; Novo Nordisk; Purdue Pharma; Sanofi; Vertex Pharmaceuticals


Study Snapshot

Best Practices, LLC engaged 10 leaders from 10 top biopharmaceutical companies through a benchmarking survey.

Key topics covered in this report include:
  • Use of Vendors in Services Delivery
  • Financial Resources
  • Cost Recovery Practices
  • Distribution of FTE Hours by Service Category
  • Penetration of Potential User Base
  • Library Innovation & Service Strategies


Key Findings

  • Cost Recovery: The most common cost recovery method used by 67% of participants is asking heavy user groups to chip in to pay for specialized resources. Only 22% of libraries do not recover costs for the services and resources they provide.
  • Renewal Agreement Negotiations: The majority of surveyed libraries start contract renewal discussions 3-6 months prior to renewal.

Table of Contents

I.Executive Summary pgs. 3-4
Research Overviewpg. 3
Participating Companiespg. 4
II.Key Findingspgs. 5-8
III.Library Profilepgs. 9-13
IV.Library Servicespgs. 14-20
V.Human Resourcespgs. 21-25
VI.Financial Resourcespgs. 26-32
VII.Library Innovationpgs. 33-35
VIII.Service Strategiespgs. 36-38
IX.Areas of Interest for Future Growth and Learningpgs. 39-40
X.About Best Practices, LLCpgs. 41-42

    List of Charts & Exhibits

    • Scope of Participating Libraries’ Services & Resources
    • Library User Base for the Last Completed Fiscal Year
    • Library User Base Penetration - Percentage of Actual Users Over Potential Users of Library Services
    • Providers of Listed Reference and Research Services for Participants’ Library or Information Center
    • Providers of Listed Print/ Physical Collection Services for Participants’ Library or Information Center
    • Providers of Listed Electronic Resources Management Services for Participants’ Library or Information Center
    • Providers of Listed Information Technology/ Website Development & Management Services for Participants’ Library or Information Center
    • Providers of Listed Knowledge Management & Internal Documents Services for Participants’ Library or Information Center
    • Other Services Provided by Participants’ Corporate Library or Information Center
    • Total Number of Staff Providing Library/Information Services within Participating Companies
    • Percentage of Total Library FTE (Full Time Equivalent Employees) Hours Allocated to Listed Labor Categories
    • Location of FTEs Providing Library Services
    • Professional Credentials of the Staff Providing Library/Information Services at Participating Companies
    • Total Cost of Providing Library Services and Resources in the Most Recently Completed Fiscal Year
    • Cost per Potential & Actual Library User
    • Cost Recovery Methods Used by Libraries for the Provided Services and Resources
    • Average Expected Rate Increase for Renewal Agreements with Vendors on an Annual Basis
    • Concessions Expected from Vendors when Committing to Multi-Year Agreements
    • Contract Renewal Timeline
    • Key Areas of Innovation to Improve Service Delivery or Expand Outreach
    • Strategies to be Adopted by Library or Information Services Organizations in the Next 12 Months to Deliver Quality Services within Tight Budgets
    • Areas of Interest for Future Growth and Learning