Library Services Benchmarks 2018: Corporate Library Services in the Biopharmaceutical Industry

STUDY OVERVIEW

KEY TOPICS

• Library Services Organizational Structure
• Services Offered by the Library or Information Center
• Human Resources and their Involvement Level
• Data Usage Metrics and Adoption of Library Service Strategies
• Financial Resourcing and Cost Recovery
• Corporate Size and Complexities

KEY METRICS

• To what organization does the head of your library services organization directly report?
• Globally, how many hours per day does the library organization have staff available to answer employee questions via phone, email, chat or in person?
• Who provides the listed services for your library or information center?
• What percentage of total library FTE hours did each of the listed labor categories require?
• What methods does your library use for recovering costs for its services and resources?
• Please indicate the percentage of funds for purchasing electronic content managed by the library that were within and outside the library’s budget during your data year

SAMPLE KEY FINDINGS

• Insourcing versus Outsourcing: On average, corporate libraries employ 12 FTEs. The overwhelming majority of library services are performed by internal FTEs (89%) versus external/contracted staff (11%).

METHODOLOGY

Best Practices, LLC engaged 29 leaders from 26 pharmaceutical and medical device companies through a benchmarking survey instrument.

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