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Products & Services Business Operations Corporate Libraries

Library Services Benchmarks: Corporate Library Services in the Biopharmaceutical Industry

ID: POP-354


Features:

6 Info Graphics

39 Data Graphics

450+ Metrics

5 Narratives


Pages: 56


Published: 2022


Delivery Format: Shipped


 

License Options:


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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
High-functioning corporate libraries and information centers provide crucial support to biopharmaceutical companies to rapid decision-making. To meet this opportunity, library and information center leaders need to effectively utilize resources and execute service strategies that lead to increased customer engagement and enhanced customer outreach.

Best Practices, LLC conducted this benchmarking research to probe winning strategies employed by biopharma corporate libraries to improve cost efficiency and customer outreach. This benchmarking report establishes benchmarks around services, staffing, budget and activity levels in biopharmaceutical corporate library services organizations.

Library and information center leaders can refer to this report to compare scope, volume, cost, and delivery of library services at their companies with those at other pharmaceutical, biotech and medical device organizations.

Industries Profiled:
Biopharmaceutical; Biotech; Pharmaceutical; Marketing; Chemical; Medical Device; Consulting; Health Care; Consumer Products; Non-Profit; Research


Companies Profiled:
Alkermes; Amgen; ANA (Association of National Advertisers); Astellas; BASF Corporation; Baxter International; Chiesi; CSL Limited; Daiichi Sankyo; Ferring Pharmaceuticals; Health Advances; Integra LifeSciences; North Carolina Biotechnology Center (NCBiotech); Novartis; Novavax; OTSUKA; Roche; RTI International

Study Snapshot

Best Practices, LLC engaged 20 leaders from 18 pharmaceutical and life science companies in this research update through a benchmarking survey instrument. Research participants include Directors, Managers, Heads, VPs, Senior Librarians, and Analysts/Specialists.

Key topics covered in this report include:

  • Library Services Organizational Structure
  • Services Offered by the Library or Information Center
  • Human Resources and their Involvement Level
  • Data Usage Metrics and Adoption of Library Service Strategies
  • Financial Resourcing and Cost Recovery
  • Corporate Size and Complexities

Key Findings

Select key insights uncovered from this report are noted below. Detailed findings are available in the full report.

  • Library Usage: Corporate libraries provide wide-ranging services to their organization, but penetration rates of the user base is only 41%.
    • Larger organizations averaged a 40% user penetration rate of company employees using library resources, while small organizations successfully serve only 33% of their company.
  • Staff Allocation: Corporate librarians are a source for reference and research support for biopharma employees with over one-third (36%) of their hour spent performing those tasks.
    • Almost one-fifth (20%) of staff hours are spent on electronic resource management.
Table of Contents

Sr. No.
Topic
Slide No.
I.
Executive SummaryPg. 3-5
II.
Key FindingsPg. 6-9
III.
Library ProfilePg. 10-13
IV.
Library ServicesPg. 14-28
V.
Library ManagementPg. 29-34
VI.
Human ResourcesPg. 35-39
VII.
Financial ResourcesPg. 40-53
VIII.
Participant DemographicsPg. 54-55
IX.
About Best Practices, LLCPg. 56

    List of Charts & Exhibits

    I. Library Profile

    • Scope of library services and resources provided at benchmark organizations
    • Structure of library services organization
    • Reporting relationships of library services organization

    II. Library Services

    • Library user base penetration – Total benchmark class
    • Library user base penetration – Large organizations vs. Small organizations
    • Adoption of strategies to improve library service delivery or expand outreach
    • Effectiveness of adopted strategies
    • Library service availability (in hours)
    • Provider of reference and research services to the library
    • Provider of print/physical collection services to the library
    • Provider of electronic resources management services to the library
    • Provider of IT/website development and management services to the library
    • Provider of knowledge management and internal documents services to the library
    • Role of Supplier Management/Procurement group in site license negotiation for library resources
    • Future focus of corporate libraries

    III. Library Management

    • Library usage metric totals
    • Strategies used or in planning to be used to improve library service delivery or expand outreach
    • Effectiveness of adopted strategies
    • Effectiveness vs. adoption of strategies to improve library service delivery or expand outreach
    • Effective strategies for large, medium, and small organizations to improve library service delivery or expand outreach

    IV. Human Resources

    • Total number of FTEs (full-time equivalent employees) performing library services for benchmark organizations; Percentage of internal/corporate staff and external/contractor staff performing library services
    • Professional credentials of library FTEs
    • Percentage of total library FTE hours dedicated to each of the listed labor categories
    • Future training and development programs to hone new staff skills

    V. Financial Resources

    • Total cost of providing library services and resources
    • Library cost break-up
    • Items on which corporate libraries spend more than 20% of their library budget
    • Cost recovery methods used by libraries to recover costs for their services and resources
    • Chargebacks for library services or resources
    • Management of electronic content budget
    • Benchmark companies' total revenue for the most recently completed data year
    • Value of company size: Company revenue vs. Library organization cost
    • Cost of engagement: Library user base penetration vs. Library organization cost
    • Impact of company size: Company revenue vs. Library budget as a percentage of organization revenue
    • Funding and access: Library user base penetration vs. Library budget as a percentage of organization revenue
    • Cost of engagement: Library user base penetration vs. Number of FTEs employed
    • Library spend benchmarks: Average library spend per FTE; Average library spend per user

    VI. Participant Demographics

    • Industry representation of benchmark corporate libraries