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Products & Services ╗ Business OperationsCorporate Libraries

Corporate Library Services: Key Activities and Demonstrating Value

ID: 5126


Features:

14 Info Graphics

23 Data Graphics

131 Metrics


Pages/Slides: 47


Published: Pre-2013


Delivery Format: Online PDF Document,


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: Click here to review a complimentary excerpt from "Corporate Library Services: Key Activities and Demonstrating Value"


STUDY OVERVIEW

Faced with shrinking business resources, corporate libraries and information centers are under increasing pressure to justify their expenses and demonstrate their value to the companies that employ them. To respond successfully, library leaders need to know whether their activities are in line with what their organization needs to succeed in a competitive marketplace. Likewise, it's important for library leaders to effectively demonstrate their value to the organization.

Best Practices, LLC conducted this research to identify best practices, processes and quantitative benchmarks that libraries can use to compare the scope of their services and methods for demonstrating value with those at leading U.S. and multinational companies.


KEY TOPICS

  • Services Offered
  • Services Outsourced
  • Management Policies
  • Demonstrating Quality and Value
  • Best Practices


KEY METRICS
  • Services Provided
  • Document Delivery Management
  • Services Outsourced
  • Role of Supplier Managment
  • Management Policies in Use
  • Effective Measures of Quality and Value
  • Best Practices for Maximizing Library Effectiveness


SAMPLE KEY FINDING
  • Outsourcing: Participating companies frequently use vendors to supplement staff in providing selected services, but they rarely outsource 100% of any library service. Serials management and online catalog maintenance are the most frequently fully outsourced services—each by 10% of participants. Basic reference is the service that least often involves outsourcing, with some vendor assistance at only 5% of libraries.


METHODOLOGY

This benchmarking research employed an online survey instrument that was designed to capture both quantitative and qualitative data. In all, 43 library leaders at 41 leading U.S. and multinational companies across nine different industries participated in the survey.


Industries Profiled:
Medical Device; Pharmaceutical; Consulting; Health Care; Diagnostic; Electronics; Technology; Telecommunications; Aerospace; Banking; Energy; Manufacturing; Chemical; Utilities; Automobile; Computer Hardware; Computers; High Tech; Internet; Service; Professional Services; Defense; Computer Software; Financial Services; Consumer Products


Companies Profiled:
3M Pharmaceuticals; Booz & Company; Abbott; Boston Consulting Group; AstraZeneca; Bose; Becton Dickinson; Nera Consulting; Boeing; British Petroleum; British Telecom; Caterpillar; DuPont; Eaton Corp; First Energy; Ford Motor Company; General Motors; Halliburton; Hewlett-Packard; Intel; InterContinental Hotels Group; John Deere & Company; KPMG; Lockheed Martin; MedImmune; Medtronic; Microsoft; Motorola; PPG Industries; PricewaterhouseCoopers; Procter & Gamble; Progress Energy; Purdue Pharma; QUALCOMM; Raytheon; Teva Pharmaceutical Industries Ltd; Verizon; Vodacom; Westinghouse; Xerox


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.