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Corporate University Excellence: Creating a Robust and Flexible Workforce

Corporate University Excellence: Creating a Robust and Flexible Workforce

ID: HR-61


Features:

none Metrics


Pages: 29


Published: Pre-2014


Delivery Format: Shipped


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
This 28-page report highlights corporate universities at six leading companies from six different industries. Specifically, this research uncovers best practices in building the business case for a corporate university, experiences in competency development, best uses of technology and how to measure the effectiveness of a corporate university.


Best Practices, LLC identified five key findings from case studies involving these companies:

  • Accenture
  • Blue Cross Blue Shield of North Carolina
  • Cisco Systems
  • Thomson Corporation
  • Tennessee Valley Authority
  • Wachovia


Project findings in this report are organized in the following components:
  • Executive Summary- contains the process of obtaining the report, key insights, and next steps for improving corporate universities
  • Lessons Learned- displays a matrix of top lessons learned and recommendations from the benchmark partners
  • Best Practices- includes the most important components from developing a case to measuring progress

This research originated with the Best Practices, LLC Research and Advisory Services.

For more information and to learn how to register for upcoming conferences, please visit Research and Advisory Services.

Industries Profiled:
Financial Services; Energy; Publishing; Media; Health Care; Professional Services; High Tech; Manufacturing; Insurance; Consulting


Companies Profiled:
Wachovia; Tennessee Valley Authority; Thomson; Cisco Systems; Blue Cross and Blue Shield of North Carolina; Accenture


Key Findings







It is important to provide the right blend of learning techniques in addressing diverse training needs.
  1. While the training team should consult to individual department needs, they must also remember the company's values and work to achieve standardization.
  2. To ensure a university's success, make sure to have support of the company, from top leadership to employers.
  3. Involve senior managers in the training process to offer employees real-world perspectives.
  4. Incorporate measurement of value and return on investment to keep training relevant and effective.
Table of Contents

Page 1 Project Background
Page 2 Project Structure
Page 3 Key Insights
Page 5 Report Structure and Organization
Page 6 Next Steps
Page 7 Matrix of Lessons Learned
Page 8 Use Business Change as an Impetus
Page 9 Formalize the Process of Development
Page 10 Balance Centralization and Flexibility
Page 10 Stakeholder buy-in
Page 11 Change Management
Page 11 Corporate University as profit center
Page 14 Work Collaboratively with Business Units
Page 14 Instilling Corporate Values
Page 15 Working with Accredited Universities
Page 18 Using common Portals
Page 19 Hybrid Learning Models
Page 20 Object Based Strategy
Page 21 Tracking E-Learning Impact
Page 24 Automate Collection Process
Page 25 Link ROI to Business Needs
Page 27 Combine Measurement Strategies

    List of Charts & Exhibits

    Page 7 Benchmark Partner Lessons Learned Matrix
    Page 20 Chart of percentage of E-Learning vs. Other Learning at Tennessee Valley Authority
    Page 21 Chart of percentage of E-Learning vs. Other Learning at Blue Cross Blue Shield
    Page 22 Wachovia Learning Breakdown
    Page 22 E-Learning at Thomson
    Page 23 E-Learning at Accenture
    Page 25 Most Popular Technology Solutions
    Page 28 Accenture's ROI Measurement