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Best Practice Database
Customer Service » Call Centers » Process Design and Management
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Call centers are an integral part of almost any large corporation, notably those in the financial services industry. As with any customer-facing business unit, understanding and improving the customer experience is a critical part of the unit's success. Call center executives can use the following information to compare their own practices with the practices of company leaders who shared their case studies.
If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.