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Products & Services Customer Service Customer Service Strategies and Culture Customer Service Culture

Creating Value through People, Process & Technology

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ID: 4366


Features:

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Words: 9,860


Published: Pre-2013


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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At the fourth quarterly meeting in San Antonio, GBC members and guests discussed success stories and best practices in creating value through people, process and technology. Presentations covered the spectrum: from ZeroTime Labs' discussion of creating instant customer value to the use of enterprise portals and self-service by Cisco and QUALCOMM. Texas Instruments shared how it uses balanced scorecards to align its workforce with corporate objectives. FedEx, the first service company to win the Baldrige in 1990, shared how its longstanding commitment to “People, Service and Profit” continues to guide the company in creating value to customers, employees and shareholders. Lands’ End, recently ranked #1 by BusinessWeek for its customer service, discussed the successful launch of its mass customization initiative. Gale Consulting closed the meeting with an overview of its customer value accounting methodology.

The GBC Creating Value through People Process and Technology meeting report captures: Presentation summaries, including: anecdotes, lessons learned, select slides and quotes from each presentation; Group discussion and insights generated by the presentations; and Key audience take-aways.

Industries Profiled:
Electronics; Consulting; High Tech; Manufacturing; Shipping; Retail; Telecommunications


Companies Profiled:
Texas Instruments; Gale Consulting; Cisco Systems; FedEx; Lands' End; QUALCOMM


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.