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Products & Services Customer Service Customer Relationship Management CRM Strategy

CRM Implementation Road Map: Part 2 -- Pilot Programs

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ID: 4224


Features:

Graphics


Words: 957


Published: Pre-2014


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

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This is the second chapter in an executive workbook that outlines the key milestones of a successful CRM implementation. The CRM implementation process can be broken into the four phases. Each of the implementation phases has been broken down into several critical milestones. This chapter will analyze the milestones and address key challenges in the second phase, which focuses on pilot programs. It presents a roadmap for successful implementation of CRM pilot programs to deliver quick results in key markets and customer segments.

Industries Profiled:
Manufacturing; Pharmaceutical; Financial Services; Service; Aerospace; Banking; Retail; Government


Companies Profiled:
AAR Corp.; Sanofi-aventis; AAA; Boeing; Corning; Eli Lilly; JD Edwards; Lands' End; Merrill Lynch; PSEG; Raytheon; U.S. Department of Veteran's Affairs; USAA; Vistakon


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.