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Best Practice Database
Customer Service » Customer Relationship Management » CRM Strategy
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Organizations will be able to gain insights from this study and transfer the knowledge to their rollout phase so that employees can quickly mount the CRM learning curve and accelerate implementation timelines. This study will serve as a benchmark for CRM teams looking to plan roll out activities within the implementation timelines established in early CRM planning.