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25DB




Products & Services Customer Service Customer Relationship Management CRM Management

CRM Management: Creating a Cross-Functional Approach

DB Image

ID: 4218


Features:

Graphics


Words: 951


Published: Pre-2016


Delivery Format: Online


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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Practices in this document include: Developing a global, cross-functional team to build customer-focused initiatives and buy-in across all business units. Holding regular customer relationship council meetings to set direction and involve all areas of the business. Including IS specialists in the customer relationship management team to increase technology effectiveness.

Industries Profiled:
Pharmaceutical


Companies Profiled:
Eli Lilly; Sanofi-aventis; PSEG

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.