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25DB




Products & Services Customer Service Customer Relationship Management Performance Measurement

CRM Performance Measurement: Tracking Client Satisfaction

DB Image

ID: 4242


Features:

Metrics, Graphics


Words: 1,125


Published: Pre-2014


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Once a company has implemented the CRM technology, it sometimes struggles with the best way to determine an accurate return on the investment. Many benchmark partners indicated that measuring customer satisfaction levels is the best method to continually track the effectiveness and success of a CRM initiative.

Industries Profiled:
Government


Companies Profiled:
PSEG; U.S. Department of Veteran's Affairs

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.