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Best Practice Database
Customer Service » Customer Service Measurement » Customer Satisfaction Management » Customer Needs
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
The May 2003 Conference Customer Insights for Action and Profit generated great discussion and substantive sharing. From company listening posts to market research, to performance measurement, there was an emphasis of maximizing customer participation. The meeting report includes anecdotes, lessons learned, select slides, quotes, group discussions, insights, key take-aways, organizational progress assessment and a list of attendee-recommended resources.
Featured case studies included the following:
Insurance; Health Care; Professional Services; Financial Services; Computer Hardware; Computers; High Tech; Consulting; Telecommunications; Manufacturing; Energy; Shipping; Logistics; Pharmaceutical; Publishing; Media; Retail
Concentra; Nationwide Insurance; Hewlett-Packard; Best Practices LLC; Siemens; Sensory Logic; UPS; Thomson; Wal-Mart; closerlook; Yankelovich