"Customer Insights for Action and Profit" Research Sample: Research & Consulting

STUDY OVERVIEW
BENCHMARK CLASS

This research document is excerpts data from Best Practices, LLC's Global Benchmarking Council Conference on "Customer Insights for Action and Profit." This knowledge exchange generated great discussion and substantive sharing. This excerpt highlights the findings of Best Practices, LLC's Internet Benchmarking Exchange (IBE) survey on topics such as: company listening posts and marketing to customer satisfaction, loyalty and integrating customer data.

The results led to a roundtable discussion on topics including:

Different methods of customer communication
Making sense of customer feedback
Integrating listening posts throughout a company
Success in capturing and using customer insight

Note: This is simply an excerpt of the research conducted by Best Practices, LLC featuring several companies from the financial services industry. The full meeting report includes anecdotes, lessons learned, select slides, quotes, group discussions, insights, key take-aways, organizational progress assessment and a list of attendee-recommended resources.

For more information about how we can help your organization, contact Mark Schoeman, Senior Manager of Research & Consulting, at (919) 767-9258 or mschoeman@best-in-class.com.

Industries Profiled:
Market Research; Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Clinical Research; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Medical; Electronics; Laboratories; Biopharmaceutical; Banking; Computers; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Education; Newspapers; Government; Shipping; Science; Office Supplies; Marketing; Office Equipment; Cable; Advertising; Defense; Military; Diversified; Sports; Technology; Public Relations; Multiple; Communications; Logistics; Publishing; Real Estate; Construction; Architecture; Engineering; Aviation; Legal; Test Industry; Non-Profit; Business; Orthopaedics

Companies Profiled:

"Customer Insights for Action and Profit" Research Sample

ID: WP-31

Pages: 5

Published: Pre-2019

Delivery Format: Online

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