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Products & Services

"Customer Insights for Action and Profit" Research Sample

ID: WP-31


Pages: 5


Published: Pre-2013


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
  • BENCHMARK CLASS
This research document is excerpts data from Best Practices, LLC's Global Benchmarking Council Conference on "Customer Insights for Action and Profit." This knowledge exchange generated great discussion and substantive sharing. This excerpt highlights the findings of Best Practices, LLC's Internet Benchmarking Exchange (IBE) survey on topics such as: company listening posts and marketing to customer satisfaction, loyalty and integrating customer data.


The results led to a roundtable discussion on topics including:

  • Different methods of customer communication
  • Making sense of customer feedback
  • Integrating listening posts throughout a company
  • Success in capturing and using customer insight

Note: This is simply an excerpt of the research conducted by Best Practices, LLC featuring several companies from the financial services industry. The full meeting report includes anecdotes, lessons learned, select slides, quotes, group discussions, insights, key take-aways, organizational progress assessment and a list of attendee-recommended resources.

For more information about how we can help your organization, contact Mark Schoeman, Senior Manager of Research & Consulting, at (919) 767-9258 or mschoeman@best-in-class.com.

Industries Profiled:
Market Research; Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Clinical Research; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Medical; Electronics; Laboratories; Biopharmaceutical; Banking; Computers; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Education; Newspapers; Government; Shipping; Science; Office Supplies; Marketing; Office Equipment; Cable; Advertising; Defense; Military; Diversified; Sports; Technology; Public Relations; Multiple; Communications; Logistics; Publishing; Real Estate; Construction; Architecture; Engineering; Aviation; Legal; Test Industry; Non-Profit; Business; Orthopaedics


Companies Profiled: