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25DB




Products & Services Customer Service Customer Service Measurement Customer Satisfaction Management Surveys Customer Satisfaction Surveys

Customer Satisfaction Metrics

DB Image

ID: 4395


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics"

This document contains analysis of how world-class organizations measure customer satisfaction and how often they survey customers, how they follow up with customers and reward employee performance, what organizations track with Customer Relationship Management tools, and other customer relationship-building activities and practices. This presentation features 29 benchmark companies and contains three key findings related to the top three customer-related actions benchmark partners took, five main areas of customer satisfaction metrics, and how often often companies typically survey their customers.
This document also includes a matrix with specific survey questions and the responses of each participating company.


Industries Profiled:
Electronics; Manufacturing; High Tech; Automobile; Transportation; Computer Software; Consumer Products; Financial Services; Aerospace; Insurance; Publishing; Media; Health Care; Professional Services; Telecommunications


Companies Profiled:
Brooks-PRI Automation; Blackbaud; Cisco Systems; Honeywell; Dana Corporation; UNISYS; Digital GlobalSoft; Eastman Kodak; Korry Electronics; Prudential; PSEG; Raytheon; SCT; SCI Systems; Thomson; Verizon; Wachovia


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.