Adding Research to Cart...   Please Wait.


If this box remains here for more than 30 seconds, click this link to try again.


Removing Research from Cart...   Please Wait.



Back to top
Best Practices, LLC - Logo
Access. Intelligence. Excellence
Best Practices Live Chat
×

Need help finding anything?

Talk to a Best Practices representative.
Live Chat

  • Cart View Cart   
  • Report Catalog Report Catalog   
  • Newsletter Subscription Newsletter Subscription   
  • Member Login Member Login Down Arrow      
    Database
    Member Home     RAS
    Member Home
Advanced Search
 
  • Home
  • Products & Services Arrow
       
    • Research and Consulting
      • Areas of Expertise


    • Research and Advisory Services
      • Areas of Expertise
      • Digital Technology Consortium
      • Medical Affairs Consortium
      • White Papers
      • Research Partners
      • Partnership Benefits
      • Contact Us
       
    • Benchmarking Reports
      • Areas of Expertise
      • Report Catalog
      • FAQ

    • Best Practice Database
      • Areas of Expertise
      • New Research
      • Benefits
      • Types Of Research
      • Current Members
      • FAQ
       
    • Excellence Services
      • Area of Services
      • Pharma and Medical Device Quality
      • New Product Planning
      • Medical Affairs
      • Pharmaceutical Launch
      • Market Research
      • Competitive Intelligence





    Research Agenda Help Set Research Agenda
  • Our Expertise Arrow
    • Industries
      • Biotechnology
      • Financial Services
      • Healthcare
      • Medical Device
      • Manufacturing
      • Pharmaceuticals
      • Technology and Communications
    • Functions
      • Brand Management & Product Leadership
      • Competitive & Business Intelligence
      • Customer Service
      • Clinical Operations
      • Human Resources
      • Medical Affairs
      • Managed Care
      • Market Research, Analytics & Forecasting
      • Marketing Management
      • Product Launch
      • Sales
      • Supply Chain

  • About Us Arrow
    • Corporate Overview
      • About Benchmarking
      • Benchmarking Books
      • What is a Best Practice?
      • Research Methodology
    • Our Team
    • Our Clients
      • Testimonials
    • Careers
    • Best Practices Interns
    • Work at Best Practices, LLC
    • Help Set Research Agenda
  • Press Room Arrow
    • Overview
    • Press Releases
    • Speaking Events
    • Media Coverage
    • Receive Research Updates
    • Contact Us
    • Follow Best Practices,LLC
      LinkedIn LinkedIn
      Twitter twitter
      Slideshare slideshare
      youtube youtube
      google + google +
      pinterest pinterest
  • Contact Us Arrow
    • Address/Email/Phone
    • Schedule a Meeting
  • Videos
  • BLOG
Products & Services >> Research & Advisory Services >> R and AS Conferences > 1998 > May 1998: Customer Service and Call Center Excellence
Print Icon print

Customer Service and Call Center Excellence: Meeting Proceedings


Pages/Slides: 24

Delivery Format: PDF






ID: GBC-MR051998

Close
Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

Buy Now

This item is available exclusively to Research & Advisory Services Members.
This is the product of the GBC meeting in Dallas during May 1998.

  • Benchmark Class

Industries Profiled:
Telecommunications; Research; Consulting; Chemical; Pharmaceutical; Manufacturing

Companies Profiled:
AT&T; BroadVision; Best Practices; DuPont; Newspaper Association of America; Research Triangle Institute; The New York Times Company

Related Research


May 1998 GBC Presentation: Perspectives from the CKO's Office: A Knowledge Management Case Study (Wyeth-Ayerst Laboratories)

... (ID GBC-P051998WMP)

Price: GBC Members Only

May 1998 GBC Presentation: The Future of Customer Service: A Panel Discussion (Various)

Featuring Eileen Shiman (Baxter Healthcare Corp... (ID GBC-P051998VGT)
Companies Profiled: Various

Price: GBC Members Only

May 1998 GBC Presentation: Developing a Plan for World Class Service through Call Center Benchmarking (The New York Times Company)

... (ID GBC-P051998TRD)
Companies Profiled: The New York Times Company

Price: GBC Members Only

May 1998 GBC Presentation: Tools for Assessing Innovation (Research Triangle Institute)

... (ID GBC-P051998RRT)
Companies Profiled: Research Triangle Institute

Price: GBC Members Only

May 1998 GBC Presentation: Using Benchmarking to Set the Industry Agenda: A Service Excellence Case Study (Newspaper Association of America)

... (ID GBC-P051998NMU)
Companies Profiled: Newspaper Association of America

Price: GBC Members Only

May 1998 GBC Presentation: Benchmarking Inside the Firewall: Using Intranets for Benchmarking (E.I. Dupont De Nemours)

... (ID GBC-P051998EBB)
Companies Profiled: E.I. Dupont De Nemours

Price: GBC Members Only

May 1998 GBC Presentation: Knowledge Management Solutions: A Demonstration (Broad Vision Inc.)

... (ID GBC-P051998BGK)
Companies Profiled: Broad Vision Inc.

Price: GBC Members Only

May 1998 GBC Presentation: Using Benchmarking for Advanced Technology Forecasting (Best Practices, LLC)

... (ID GBC-P051998BCU)
Companies Profiled: Best Practices, LLC

Price: GBC Members Only

GBC Benefits: Meeting Proceedings

Overview... (ID GBC-P051998BCG)
Companies Profiled: Best Practices, LLC

Price: GBC Members Only


 
ACCESS AND INTELLIGENCE FOR ACHIEVING WORLD-CLASS EXCELLENCE
Quick Links  Product RSS Feed
  • Research & Consulting
  • Medical Affairs
  • Human Resources
    Process Improvement
  • Pharmaceutical Product
    Launch and Re-Launch
  • Benchmarking Reports
  • Excellence Services
  • Report Catalog
  • Best Practice Database
  • Medical Affairs
  • Competitive & Business Intelligence
  • Human Resources
  • Research and Advisory Services
  • Medical Affairs Consortium
  • Digital Technology Consortium
  • White Papers
  • Our Expertise
  • Medical Affairs
  • Competitive & Business Intelligence
  • Human Resource Management
  • Brand Management & Product Leadership
  • New Product launch
  • Pharmaceuticals
    • Payment gateway
    Secured by PayPal
    About Us | Careers | Contact Us | Faq | Share Your Suggestion | Sitemap

    Follow Us: 

    linkedin twitter slideshare youtube google + pinterest

    All contents copyright 1998-2020 Best Practices, LLC (919) 403-0251
    Read our Terms and Conditions of Use, Privacy Policy and Copyright Information

    Switch to Mobile version