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Best Practice Database
Customer Service » Customer Relationship Management » Customer Delight
Download FREE Excerpt
Metrics, Graphics, Summary Matrix, Detailed Process Map
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Customers are won and lost over their satisfaction with routine transactions. The concepts of customer service and sales are often intertwined. The Customer Service Research bundle includes four documents detailing key customer service concepts from a variety of studies and forums conducted by Best Practices, LLC. These documents benchmark over 50 companies' best practices in the area of satisfying and "wowing" customers. The four documents cover the following topics:
1. Capturing Practices that Delight Customers
2. Using Value-Added Service to Better Retain Customers
3. Driving Sales through Customer Service
4. Capturing and Using Customer Insights
As with many best practices, the successful behaviors of the customer service department in one company of one industry will usually be just as successful in the customer service department of a company in a completely different industry. Using the research available in this bundle to understand the best practices of companies across industries can help your company become the leading player in their own industry.
This bundle combines all of the individual research listed below into one easy-to-purchase transaction. Read individual research abstracts by clicking the titles. Return to this page to add the bundle to your cart.