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25DB




Products & Services Customer Service Customer Relationship Management Customer Delight

Customer Service Research Bundle

ID: 4508


Features:

Metrics, Graphics, Summary Matrix, Detailed Process Map


Words: 12,404


Published: Pre-2013


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Buy Now

Save 33% with this value bundle!

 


  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
  • INCLUDED RESEARCH
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www.best-in-class.com/dr181.ad


Customers are won and lost over their satisfaction with routine transactions. The concepts of customer service and sales are often intertwined. The Customer Service Research bundle includes four documents detailing key customer service concepts from a variety of studies and forums conducted by Best Practices, LLC. These documents benchmark over 50 companies' best practices in the area of satisfying and "wowing" customers. The four documents cover the following topics:

1. Capturing Practices that Delight Customers
2. Using Value-Added Service to Better Retain Customers
3. Driving Sales through Customer Service
4. Capturing and Using Customer Insights

As with many best practices, the successful behaviors of the customer service department in one company of one industry will usually be just as successful in the customer service department of a company in a completely different industry. Using the research available in this bundle to understand the best practices of companies across industries can help your company become the leading player in their own industry.


Industries Profiled:
Manufacturing; Medical Device; Pharmaceutical; Telecommunications; Aerospace; Retail; Distribution; Financial Services; Banking; Health Care; Insurance; Professional Services; Biotech; Consumer Products; Chemical; Shipping; Utilities; Computer Hardware; Computers; High Tech; Research; Internet; Transportation; Energy; Electronics; Publishing; Media


Companies Profiled:
3M; Aliant Telecom; American Airlines; Appleseeds; Aspect Medical Systems; AT&T; Avon; Bank of America; Bell Mobility; Blue Cross Blue Shield of Mass.; British Airways; British Telecom Retail; Concentra; Department of Veteran's Affairs; Discover; Dow Corning; DSM; Eastman Kodak; ExxonMobil; Federated Department Stores; FedEx; Florida Power & Light; Gap Inc. Direct; Hewlett-Packard; IBM; Inc.; Johnson & Johnson; Lands' End; LexisNexis; Lucent Technologies; McLeodUSA; Medtronic; MetLife; Nationwide Insurance; Raytheon; RDU International Airport; Sears; Shell Chemical; Siemens; Sprint; Texas Instruments; Thomson; Trammell Crow; Vistakon; Wachovia; Whirlpool


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

This bundle combines all of the individual research listed below into one easy-to-purchase transaction. Read individual research abstracts by clicking the titles. Return to this page to add the bundle to your cart.



Why purchase a bundle?
Purchasing this research together provides you with significant savings over the individual research price. In addition to the reduced price, you’ll also experience ease of use. After purchase, previous and next buttons will direct you sequentially through the research findings. If you have additional questions, please call us at (919) 403-0251.