Advanced Tools for Enhancing Medical Information Efficiency

STUDY OVERVIEW
BENCHMARK CLASS
SPECIAL OFFER

Non-members: Click here to review a complimentary excerpt from “Automating Medical Information: Advanced Tools for Enhanced Efficiency”

STUDY OVERVIEW

As the biopharma landscape evolves, the complexity of medical inquiries increases, necessitating advanced tools and streamlined processes. Enhancing efficiency in Medical Information operations is vital for delivering accurate and timely information to healthcare professionals, patients, and other stakeholders.

Best Practices, LLC undertook this benchmarking research to identify and evaluate the innovative tools and strategies leading companies are implementing to enhance the efficiency of their Medical Information functions. The study highlights the best practices and lessons learned in adopting these tools, which enable faster response times, improved accuracy, and streamlined workflows.

KEY TOPICS

Recommended MIM Platforms and Critical System Features
Maximizing Efficiency with Automated Responses, Tools, and Tactics
Managing Off-Label Inquiries While Supporting Both Acute and Chronic Care Therapies
Lessons Learned for Supporting a Growing Portfolio

KEY METRICS

Medical Information Management (MIM) systems in current use
Key MIM system features for high efficiency
Key MIM system features - High-Volume centers vs. Low-Volume centers
Tactics and technologies to automate or upscale overall Medical Information operational capacity to meet high volumes of inquiries
Automated response levels by revenue
Tactics and technologies to maximize Medical Information operational efficiency - High-Volume centers vs. Low-Volume centers
Acute vs. Chronic Care support provided by Medical Information groups

SAMPLE KEY FINDINGS

Tactics and Technologies to Maximize Operational Efficiency: Standard response letters, FAQs, MSL tag teams and customer-friendly search are the most critical tools for meeting high request volumes.

METHODOLOGY

Medical Information and Medical Affairs executives from 22 leading biopharma manufacturers contributed insights and data to this study through a benchmarking survey instrument. Deep-dive interviews were conducted with leading Medical Information groups to capture specific lessons learned and automation and efficiency success stories. Data is segmented (in terms of high-volume vs. low-volume call centers) to spotlight infrastructure and automation tools which support high volumes of Medical Information requests.

Industries Profiled:
Pharmaceutical; Health Care; Biotech; Medical Device; Consumer Products; Biopharmaceutical; Clinical Research; Laboratories

Companies Profiled:
AbbVie; Alexion Pharmaceuticals; Astellas; Grifols; Gilead Sciences; Indegene; Janssen; Jazz Pharmaceuticals; Johnson & Johnson; LEO Pharma; Merck; Merck Sharp & Dohme; Novartis; Pacira Biosciences; Regeneron; Rigel Pharmaceuticals; Sanofi; Sandoz; scPharmaceuticals; Supernus; Takeda Pharmaceuticals; Teva Pharmaceuticals; United Therapeutics

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

Automating Medical Information: Advanced Tools for Enhanced Efficiency

ID: 5812

Features:

Pages/Slides: 29

Published: 2024

Delivery Format: Online PDF Document

RELATED RESEARCH

1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
6955A2755C725E7ED00258B5F00379E66
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/db-automating-medical-information-advanced-tools-for-enhanced-efficiency?OpenDocument
18
19OpenDocument
203.238.82.77
21
22
23www.best-in-class.com
24/bestp/domrep.nsf
25DB