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Products & Services ╗ Business OperationsCorporate Libraries

Benchmarking the Corporate Library: Metrics for Management

ID: 4946


Features:

36 Metrics

47 Best Practices


Pages/Slides: 60


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • SPECIAL OFFER
Numbers play an important role for a corporate library to demonstrate its value to the senior management. With increasing resource costs and budget constraints, corporate library managers try to demonstrate value by maintaining statistics from service levels and website hits to customer feedback. However finding metrics that would benchmark services and resources to those of libraries in similar organizations is difficult.


This study was initiated to establish benchmark metrics for key services and resources at leading corporate libraries in Fortune 500 companies. Insights and data have been incorporated from top 24 companies across 10 different industries. This would help managers to establish volume and cost metrics that can be used to benchmark performance of their own organizations.

The topics covered in the study include various aspects of benchmarked corporate libraries such as the services offered by them, staffing and spending level, staff composition, penetration of potential user base, work volumes, volume of library content and services made available online.


Industries Profiled:
Telecommunications; Manufacturing; Medical Device; Aerospace; Banking; Financial Services; Energy; Chemical; Pharmaceutical; Consumer Products; Computers; High Tech; Utilities; Automobile; Electronics; Internet; Defense; Professional Services; Health Care; Computer Software


Companies Profiled:
AT&T; 3M Company; Boeing; CIBC; ConocoPhillips; Deere; Duke Energy; DuPont; Eastman Kodak; EDS; First Energy; Ford; General Motors; Halliburton; Intel; IBM; Lockheed Martin; Motorola; QUALCOMM; Siemens; Sun Microsystems; Verizon; Westinghouse; Xerox


Study Snapshot

This study was conducted through an online survey of selected libraries representing large corporations across 10 different industries. Respondents included both managers and directors of library and information services organizations.

Key topics include:
  • Service offerings
  • Staffing levels
  • Staff composition
  • Budget and cost
  • Customer base
  • Electronic resource access
  • Best practices of participating library managers and directors

Sample Key Finding

One of the key findings of the study is that electronic resources accounted for 48% of the total funds spent by the benchmarked libraries in the most recently completed budget year. This finding is consistent with a focus on providing global access to information resources through buying corporate site licenses to key electronic content.

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.