Corporate Library Services in the Biopharmaceutical Industry

STUDY OVERVIEW
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STUDY OVERVIEW

While electronic resources have become easier to access in recent times, corporate libraries and information centers are still often underutilized within biopharma companies. Corporate library leaders, therefore, need to implement innovative strategies to expand user base and improve engagement.

Best Practices, LLC undertook this benchmarking research to probe winning strategies employed by biopharma corporate libraries to increase customer outreach. Library and information center leaders can refer to this study to compare volume, availability, and delivery of library services at their companies with those at other organizations within the biopharmaceutical and medical device industry.

KEY TOPICS

Services Offered by the Library or Information Center
Data Usage Metrics and Adoption of Library Service Strategies
Library Service Availability
Library Service Provider
Future Focus

KEY METRICS

Please provide the number of actual users per number of potential users for library services
Which of the listed strategies have been adopted or are in planning to be adopted in the next year to improve library service delivery or expand outreach?
How effective has each of the adopted strategy been to the library?
Globally, how many hours per day does the library organization have staff available to answer employee questions via phone, email, chat or in person?
Who provides reference and research services for the library or information center?
Who provides print/physical collection services for the library or information center?
Who provides electronic resources management services for the library or information center?
Who provides IT/website development and management services for the library or information center?
Who provides knowledge management and internal documents services for the library or information center?
What role does the companies' Supplier Management/Procurement group play in site license negotiation for library resources?
Looking into the near future, what innovations or new way of doing things will be added to your library?

SAMPLE KEY FINDINGS

Library Usage: Corporate libraries provide wide-ranging services to their organization, but penetration rates of the user base is only 41%.

Larger organizations averaged a 40% user penetration rate of company employees using library resources, while small organizations successfully serve only 33% of their company.

METHODOLOGY

Best Practices, LLC engaged 20 leaders from 18 pharmaceutical and life science companies in this research update through a benchmarking survey instrument. Research participants include Directors, Managers, Heads, VPs, Senior Librarians, and Analysts/Specialists.

Industries Profiled:
Biopharmaceutical; Biotech; Pharmaceutical; Marketing; Chemical; Medical Device; Consulting; Health Care; Consumer Products; Non-Profit; Research

Companies Profiled:
Alkermes; Amgen; ANA (Association of National Advertisers); Astellas; BASF Corporation; Baxter International; Chiesi; CSL Limited; Daiichi Sankyo; Ferring Pharmaceuticals; Health Advances; Integra LifeSciences; North Carolina Biotechnology Center (NCBiotech); Novartis; Novavax; OTSUKA; Roche; RTI International

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

Corporate Library Services in the Biopharmaceutical Industry: Library Services

ID: 5739

Features:

Pages/Slides: 26

Published: 2022

Delivery Format: Online PDF Document

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