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Best Practice Database
Customer Service » Customer Relationship Management
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Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Best Practices, LLC designed this study to help companies meet this challenge. Specifically, this research document examines performance benchmarks for complaint and service claim resolution processes. The study will help customer service-focused groups reduce claim volume and cost, improve supply chain effectiveness and achieve maximum customer satisfaction. The study also probes key strategies and tactics for translating Voice-of-the-Customer and customer complaint data into business insights and improvements across organizational channels.