Gaining Support for Patient Adherence Programs: Structure, Resources and Vendor Management

STUDY OVERVIEW

KEY TOPICS

• Examining Current and Future Staffing and Investment Trends
• Structure, Process & Vendor Management: Examining Where Adherence Groups Report and Program Management Trends
• Leadership: Activities and Channels

KEY METRICS

• What is your organization’s total Full-Time Equivalent (FTE) staffing investment dedicated to adherence program design and management?
• What is your organization’s approximate total investment into adherence program design and management?
• At which new product development stage does the adherence group’s role begin? Ideally, at which new product development stage should the adherence group’s role begin?
• Where does the staff tasked with adherence program design and management report?
• Where does the budget reside for adherence design and management activities?
• Which agency/vendor partners have you had the best experiences with in regards to the strategy, design, implementation and management for your adherence programs?

SAMPLE KEY FINDINGS

• Staffing - Contractors and Consultants: On average, companies utilized four contracted FTEs for every in-house FTE, not including call centers.
• Structure - Budget Allocation: Most large biopharma reported that they allocate budget for programs on a per product basis, while some small-medium biopharma take into account revenue of products.

METHODOLOGY

Best Practices, LLC engaged 20 leaders with extensive experience in managing patient adherence operations at 16 leading biopharmaceutical companies.

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