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Unfortunately, middle management can also act as a communication barrier or bottleneck that inhibits effective internal communications. Best Practices, LLC conducted this research to spotlight winning approaches, tools, and technologies that help leadership effectively communicate to and through middle management. Specifically, this study measures the effectiveness of different communication message types, channels used, and sending frequencies. It also addresses the role of communication skills in hiring, evaluating and training middle managers.
For this benchmarking study, Best Practices®, LLC gathered insights and performance data from a total of 26 communication leaders representing 23 leading national and global organizations.
Key topics include: