If this box remains here for more than 30 seconds, click this link to try again.
Products & Services »
Best Practice Database
Customer Service » Customer Relationship Management
Download FREE Excerpt
5 Info Graphics
25 Data Graphics
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
An effective customer complaint and resolution system enables medical device organizations to efficiently process and utilize customer complaints to address product issues and improve business operations.
However, if not streamlined, the customer complaint resolution process can prove to be time-consuming and expensive for many companies, resulting in poor business and operational results.
Best Practices, LLC undertook benchmarking research to probe the best practices employed by leading medical device companies to manage their customer complaint and resolution systems in order to resolve problems, spot trends and develop insights that drive process improvements in the global medical device marketplace, specifically the United States, European Union, Australia and Japan.
The MDR/MDV post market surveillance benchmarks in this study will serve as a reference for medical device leaders in optimizing their current complaint and resolution system.
Health Care; Pharmaceutical; Diagnostic; Medical Device; Biotech
Abbott; Accelerate Diagnostics; Alcon; AstraZeneca; Avedro; Baxter Healthcare; Beckman Coulter; Boston Scientific; C. R. Bard; Edwards Lifesciences; ICU Medical; Marian; Medtronic; MicroPort; MID Labs; Needle Tech Products; Ortho-Clinical Diagnostics; PerkinElmer; Stryker; Zimmer Biomet