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Best Practice Database
Customer Service » Customer Relationship Management
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Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Best Practices, LLC undertook benchmarking research to probe the best practices in managing customer complaint and resolution systems to spot trends and develop insights for the global medical device marketplace, specifically the United States, European Union, Australia and Japan.
This study will serve as a reference for medical device leaders in optimizing their current complaint and resolution system by benchmarking their functional/departmental performance against that of industry peers.
Complaint Sources and Reception:
Health Care; Pharmaceutical; Diagnostic; Medical Device; Biotech
Abbott; Accelerate Diagnostics; Alcon; AstraZeneca; Avedro; Baxter Healthcare; Beckman Coulter; Boston Scientific; C. R. Bard; Edwards Lifesciences; ICU Medical; Marian; Medtronic; MicroPort; MID Labs; Needle Tech Products; Ortho-Clinical Diagnostics; PerkinElmer; Stryker; Zimmer Biomet