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» Products & Services » » Patient Focused Services » Patient-Centric Initiatives

Patient-Driven Growth: Maximizing Patient Journey Mapping Capabilities

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ID: 5753

Features:

16 Info Graphics

23 Data Graphics

360+ Metrics

31 Narratives

Pages/Slides: 53

Published: 2023

Delivery Format: Online PDF Document

 

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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: Click here to review a complimentary excerpt from “Patient-Driven Growth: Maximizing Patient Journey Mapping Capabilities”

STUDY OVERVIEW

Patient-centric organizations are continually evolving their approach toward patient support and engagement. Many organizations are resorting to patient journey mapping to develop a deep understanding of the patient’s experience through a disease, from the onset of symptoms to diagnosis, treatment, and management.

Best Practices, LLC undertook this benchmarking research to help biopharma leaders achieve patient-centric growth by examining innovative approaches, effective practices, and recommended vendors which are delivering high impact across patient journey mapping. The study probes key insights around patient journey mapping capabilities, structure, staffing, high-impact areas, sources, validation, updates, automation, vendors, innovation and KPIs – and overall leadership support of patient-centric initiatives.

KEY TOPICS

  • Patient Journey Mapping Capabilities, Structure, and Staffing
  • Sources, Impact, and Validation
  • Tools, Updates, and Automation
  • KPIs to Measure Patient Journey Mapping Capability
  • Vendors for Innovative Patient Journey Approaches

KEY METRICS

  • Hallmarks of patient centricity
  • Which teams and resources does your organization use to support each facet of your overall patient journey mapping capability?
  • Approximately how many employees work on building patient journey maps across the entire organization?
  • What sources are most commonly used to build patient journey maps?
  • What steps are taken by benchmark organizations to validate the patient journeys built?
  • What level of impact has the patient journey map had in different areas?
  • What causes benchmark organizations to update a patient journey map?
  • What automated journey mapping tools or platforms are used at benchmark organizations to update patient journey maps?
  • What KPIs do benchmark organizations use to measure the success of their patient journey mapping capability?
  • Which patient journey mapping tools are recommended?
  • What vendors are recommended for innovative patient journey approaches?

SAMPLE KEY FINDINGS

  • Top Patient Journey Mapping Sources: Market research is the most commonly used insight source (a top source for 96% of competitors), followed by patient advocates (58%), secondary data (46%), and social listening (42%).

METHODOLOGY

Best Practices, LLC engaged representatives from 26 biopharma companies in this benchmarking research study. To enhance the quality of research insights, nine qualitative interviews were conducted with high-performing benchmark participants.

Industries Profiled:
Biopharmaceutical; Pharmaceutical; Manufacturing; Biotech; Consumer Products; Diagnostic; Medical Device; Health Care; Clinical Research; Laboratories


Companies Profiled:
Alkermes; Astellas; AstraZeneca; Bayer; BELLUS Health; Biogen; Boehringer Ingelheim; Bristol-Myers Squibb; Clovis Oncology; CSL Behring; Debiopharm; Eli Lilly and Company; GlaxoSmithKline ; Janssen; Jazz Pharmaceuticals; Kala Pharmaceuticals; Inc.; Mitsubishi Tanabe Pharma Corporation; Novartis; Novo Nordisk; Organon; OTSUKA; Pfizer; Sanofi; Sunovion; Takeda Pharmaceuticals; UCB Pharma

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

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