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Best Practice Database
Quality, Compliance and Regulatory » Assuring Quality Programs
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
· Organizational Structure - Assesses size, structure, scope of service and roles & responsibilities of the quality organization. Metrics covered include: organizational effectiveness ratings, corporate and non-corporate quality budgets, staffing levels (aggregate as well as segmented by manufacturing sites and total products).
· Risk Measurement and Management - Addresses topics such as quality audits and self-assessments as well as critical-to-quality factors unearthed through analyzing voice of the customer. This section includes executive insights on effectively developing and managing a formalized risk management process. Metrics include: combinations of regulatory/certification audits with quality audits, frequency of site and vendor audits and product recall/failure rates.
· Organizational Impact, Value and Performance - Assesses financial impact of the quality organization as well as performance management, measurement and value communication. Metrics include: percent of companies utilizing various quality tools and methods, quality cost savings and value communication tactic effectiveness ratings.
· Lessons Learned - Highlights the key challenges and insights uncovered by executives at benchmarked quality organizations.
This study is based on in-depth cross-industry surveys and interviews with executives at the world's leading companies, with special segment analysis for the Food & Beverage industry. This research was conducted through our Global Benchmarking Council's Quality & Performance Forum.
Sample Key Findings
Hybrid organizational models (defined in the study) are more effective than decentralized or mixed organizational models.