Quality Organization Excellence: Performance Benchmarks and Best Practices

In today's market, most organizations face the challenge of successfully organizing their Quality functions to deliver optimal performance, impact and efficiency. The constant increase in regulations and pressure for organizational cost reduction further compound this issue. Executives from 38 organizations across various industries participated in this benchmarking survey. Companies spanning a wide range of industries can use this 87-slides database to benchmark and improve their quality organizations in areas such as:

· Organizational Structure - Assesses size, structure, scope of service and roles & responsibilities of the quality organization. Metrics covered include: organizational effectiveness ratings, corporate and non-corporate quality budgets, staffing levels (aggregate as well as segmented by manufacturing sites and total products).

· Risk Measurement and Management - Addresses topics such as quality audits and self-assessments as well as critical-to-quality factors unearthed through analyzing voice of the customer. This section includes executive insights on effectively developing and managing a formalized risk management process. Metrics include: combinations of regulatory/certification audits with quality audits, frequency of site and vendor audits and product recall/failure rates.

· Organizational Impact, Value and Performance - Assesses financial impact of the quality organization as well as performance management, measurement and value communication. Metrics include: percent of companies utilizing various quality tools and methods, quality cost savings and value communication tactic effectiveness ratings.

· Lessons Learned - Highlights the key challenges and insights uncovered by executives at benchmarked quality organizations.

Industries Profiled:
Manufacturing; Medical Device; Pharmaceutical; Financial Services; Banking; Consumer Products; Chemical; Professional Services; Computer Hardware; Telecommunications; Health Care; Energy; Electronics; Computer Software; High Tech


Companies Profiled:
3M; Bank of America; ARCELIK; Becton Dickinson; Convergys Employee Care; DuPont; Convergys; General Mills; H. J. Heinz Company; Harley-Davidson Financial Services; Inveresk; Kohler Company; Kraft Foods; Medtronic; Now Foods; PSC; Sauer-Danfoss; Q5 Systems Limited Samancor WCM; Sun Microsystems Inc.; Siemens; Solvay; Xilinx; Sun Microsystems; Coca-Cola

Study Snapshot

This study is based on in-depth cross-industry surveys and interviews with executives at the world's leading companies, with special segment analysis for the Food & Beverage industry. This research was conducted through our Global Benchmarking Council's Quality & Performance Forum.

Sample Key Findings

Hybrid organizational models (defined in the study) are more effective than decentralized or mixed organizational models.

• Risk management guidelines are driven by consumers and products.
• The major benefits reported by organizations with successful quality initiatives include cost reduction, quality improvement, increased product reliability and overall productivity.

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.