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Best Practice Database
Quality, Compliance and Regulatory » Assuring Quality Programs
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
· Organizational Structure - Assesses size, structure, scope of service and roles & responsibilities of the quality organization. Metrics covered include: organizational effectiveness ratings, corporate and non-corporate quality budgets, staffing levels (aggregate as well as segmented by manufacturing sites and total products).
· Risk Measurement and Management - Addresses topics such as quality audits and self-assessments as well as critical-to-quality factors unearthed through analyzing voice of the customer. This section includes executive insights on effectively developing and managing a formalized risk management process. Metrics include: combinations of regulatory/certification audits with quality audits, frequency of site and vendor audits and product recall/failure rates.
· Organizational Impact, Value and Performance - Assesses financial impact of the quality organization as well as performance management, measurement and value communication. Metrics include: percent of companies utilizing various quality tools and methods, quality cost savings and value communication tactic effectiveness ratings.
· Lessons Learned - Highlights the key challenges and insights uncovered by executives at benchmarked quality organizations.
Sample Key Findings
Hybrid organizational models (defined in the study) are more effective than decentralized or mixed organizational models.