Strategic Operations in Competitive Intelligence: Staffing, Activities, Training, and AI Implementation

• Competitive Intelligence Staffing Levels
• Key CI Stakeholders
• Key Activities
• Leadership Experience
• Soft Skills and Training
• AI Implementation and Gaps

• Estimate the total number of FTEs in the CI function in the most recent fiscal year
• Who are the key stakeholders for the CI function?
• Which of the listed CI activities does the CI function conduct at large and small companies?
• What qualifications do the current leaders of benchmark CI functions possess?
• What are the most effective soft skills and training topics for the development of a strong CI staff at large and small organizations?
• How is CI training optimized at benchmark organizations?
• How often is CI staff trained on CI guidelines within benchmark companies?
• What kind of training is provided to CI staff at benchmark companies?
• What is the current use of artificial intelligence by benchmark CI groups?
• Is there any aspect of AI involvement that is not working?

• New Generative AI Tools Enhance Data Gathering: With the rise of generative AI, CI professionals have seen a shift in required skills. While analytical abilities remain crucial—with only about a third of organizations rating their staff as excellent in data analysis—the use of AI has improved the ability to identify valuable insights within large data sets. CI experts must improve their analysis skills to maximize the potential of AI, which is still underutilized in half of the CI organizations. More progressive companies are exploring how AI can aid in drug discovery and provide early warnings."

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