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An effective knowledge management system can drive an organization's growth, regardless of the industry. However, if a company doesn't have a dynamic knowledge management (KM) system with evolving standards and content as well as effective management, its impact will be minimized.
Best Practices, LLC conducted this study to examine current trends in knowledge management regarding standardization, content utilization and resource management. The study examines levels of standardization and standardization components; also KM structure and where KM leadership resides.
This study will help KM leaders understand how different industries are improving the effectiveness of their knowledge management systems and capabilities.
This research contains segments for company industry and company function
- KM standardization
- Critical KM components
- Packaging KM content and increasing KM usability
- KM assessment drills to improve KM value
- Placing and managing KM resources
- Saving resourcing & driving effectiveness
- KM strategy and execution
SAMPLE KEY METRICS
- Level of standardization your organization applies to knowledge management
- Extremely important KM components that are part of your organization's KM system
- Highly valued knowledge categories that your organization actively collects and manages
- Skill level of your company's packaging of important knowledge content for easy use
- Effective approaches for making knowledge usable for performance improvement
- Structure of your company's approach to placing and managing KM resources
- Functions in organization with dedicated KM team/group
- Where KM leadership resides
- Approaches for improving or accelerating innovativeness
SAMPLE KEY FINDING
- KM standardization is a leading indicator of mature KM systems: Pharma lag behind non-pharma in terms of KM standardization. 38% of pharma report mature or expert KM standards versus 68% for non-pharma.
- KM Leadership: Global KM functional leadership takes the lead in setting KM goals and priorities across strategic units, departments, country units and others execute the goals
Best Practices, LLC engaged 60 leaders from 45 companies through a benchmarking survey. This study analyzes several peer segments: Industry Segments: Pharma Companies (N= 38) and Non-pharma Companies (N= 22); Functional Segments: Commercial (N= 27), R&D/Engineering (N=21), and Medical (N= 11).