Non-members: Click Here to View a Complimentary Excerpt of "Using Knowledge Management to Accelerate Growth: Technology and Staffing"
Across all industries, innovative and effective Knowledge Management (KM) can be a significant driver of an organization's growth. However, if a company doesn't utilize its technology effectively and staff its knowledge management sufficiently, its KM system will be inefficient.
Best Practices, LLC conducted this study to probe how organizations are utilizing technology to boost their KM system's effectiveness. The research also presents current staffing levels around KM roles. This study will help KM leaders understand how different industries are utilizing technology and staff to improve the effectiveness of their knowledge management systems and capabilities.
This research contains segments for company industry and company function
- Embedding KM tools into business processes
- Identifying and safeguarding valuable data
- KM technologies and platforms
- KM staffing by function and industry
- KM reporting level
- Allocation of time to KM at different organizational levels
SAMPLE KEY METRICS
- Effective tactics for embedding KM tools into business processes
- Effective systems to safeguard valuable knowledge
- How have you improved or accelerated your innovativeness?
- Lessons learned for strategies to archive and maintain knowledge
- Technology tools/platforms/vendors that are highly valued in KM system
- Top three knowledge delivery mechanisms
- Number of employees in your KM group and the functions they support
- What leadership level does your top KM executive report to?
SAMPLE KEY FINDING
- Automation can help accelerate knowledge entry and curation, which improves timeliness, user uptake and standardization across the enterprise. Savvy KM systems use automation to accelerate classification, meta tagging and distribution of critical information to different stakeholder groups.
- Make training relevant: KM polls leadership on issues challenging for them and organization these issues are developed into case studies. Staff uses KM tools to solve sr. leadership issues and best solutions are presented to the leadership.
Best Practices, LLC engaged 60 leaders from 45 companies through a benchmarking survey. This study analyzes several peer segments: Industry Segments: Pharma Companies (N= 38) and Non-pharma Companies (N= 22); Functional Segments: Commercial (N= 27), R&D/Engineering (N=21), and Medical (N= 11).