1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
683078CA3786DADD285256CEC006A0E55
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/db1-capturing-practices-that-delight-customers?opendocument
18
19opendocument
2054.227.157.163
21
22
23
24/bestp/domrep.nsf
25DB




Products & Services Customer Service Customer Relationship Management Customer Delight

Capturing Practices that Delight Customers

ID: 4411


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Buy Now

 


  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • BROWSE SELECTED PAGES
  • SPECIAL OFFER
NonMembers: Click here to download a complimentary research excerpt from Capturing Practices that Delight Customers.


Today's best service companies seek new and novel ways to 'wow' or 'delight' the customer during normal day-to-day processes. This document shows today's trends in improving the overall customer experience, eliminating customer dissatisfaction and increasing the level of delighted customers.

Based on a survey of 33 top companies across multiple industries, this document shows which particular ‘delight’ ideas have been tried and proven most effective for modern day customers, and identifies new ideas to further stimulate the imagination and creative abilities of operational business function leaders.

Topics covered in the document include: implementing customer-focused initiatives, measuring customer response to initiatives, motivating employees to delight customers, and assessing supplier service.

Additionally, this document contains a survey response matrix detailing individual company responses to survey questions.


Industries Profiled:
Aerospace; Health Care; Electronics; Manufacturing; Financial Services; Telecommunications; Consumer Products; Retail; Distribution; Insurance; Banking; Professional Services; Computer Hardware; Computers; High Tech; Research; Internet; Publishing; Media; Pharmaceutical


Companies Profiled:
American Airlines; James A. Haley Veterans Hospital; Arrow Electronics; Standard Register Company; Inc.; T. Rowe Price; AT&T; The Hartford; L'Oreal; Avon; Royal & SunAlliance; Bank of America; Telstra; Bell Mobility; Blue Cross Blue Shield of Mass.; British Airways; British Telecom Retail; Concentra; Discover; Department of Veteran's Affairs; Gap Inc. Direct; Hewlett-Packard; IBM; LexisNexis; McLeodUSA; MetLife; Sears; Thomson; Whirlpool; Vistakon

Browse Selected Pages
Click on an image below to see the full PDF version


Cover Page

Participating Companies

Study Objectives

Sample Page

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.