If this box remains here for more than 30 seconds, click this link to try again.
Products & Services »
Best Practice Database
Customer Service » Customer Relationship Management » Customer Delight
Download FREE Excerpt
Metrics, Graphics, Summary Matrix
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Today's best service companies seek new and novel ways to 'wow' or 'delight' the customer during normal day-to-day processes. This document shows today's trends in improving the overall customer experience, eliminating customer dissatisfaction and increasing the level of delighted customers.
Based on a survey of 33 top companies across multiple industries, this document shows which particular ‘delight’ ideas have been tried and proven most effective for modern day customers, and identifies new ideas to further stimulate the imagination and creative abilities of operational business function leaders.
Topics covered in the document include: implementing customer-focused initiatives, measuring customer response to initiatives, motivating employees to delight customers, and assessing supplier service.
Additionally, this document contains a survey response matrix detailing individual company responses to survey questions.