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Products & Services Customer Service Customer Service Strategies and Culture Communications (internal)

Employ Diverse and Integrated Communication Methods to Keep Employees Well Informed -- Part 2

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ID: 3005


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Words: 756


Published: Pre-2016


Delivery Format: Online


 

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Practices in this document include: Providing reps with regular product updates to facilitate customer response. Communicating leadership’s acceptance of missteps as learnings, not failures. Holding weekly team leader meetings to communicate changes and learnings. Employing common goals and constant communication to ensure that field offices are aligned with the call center. Employing top-down communication and pilot periods when unveiling new customer service technologies. Utilizing cross-divisional analysis meetings to manage company performance.

Industries Profiled:
Companies Profiled:
Baxter; Toyota

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