Cost Effective Knowledge Management: Meeting Proceedings

Featured Case Studies included the following:

• EDS offered its guide to structuring, measuring and utilizing intellectual capital.
• Xerox recounted its success story of using communities of practice and improving internal sharing. After assessment and extensive research, they were able to build a framework and long-term strategy for KM.
• IBM explained its ongoing efforts in using communities of practice in sustaining a knowledge-based business.
• Microsoft's concern was getting to the core of intellectual capital. They introduced their model of assessing KM value through looking at the consistency and outcomes of behavior.
• Buckman Laboratories shared how strengthening their KM led to increased performance on their online learning programs.
• NCR focused on sharing knowledge, rather than measuring, as a way to keep the process simple, cost effective and personal.
• AAA shared its benchmarking process in identifying successful strategies from other membership service companies. They needed to incorporate new sales techniques while maintaining quality service.
• Lucent also shared their recent benchmarking success in increasing productivity by changing their output strategy.

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