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25DB




Products & Services Customer Service Customer Service Strategies and Culture Role of Leadership

Design a Process to Evaluate Employees' Leadership Potential

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ID: 2989


Features:


Words: 466


Published: Pre-2016


Delivery Format: Online


 

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Practices in this document include: Ensuring senior executive involvement with call centers to keep corporate focus on customer service. Creating a Leadership Index to assess the quality of managers.

Industries Profiled:
Shipping


Companies Profiled:
Fidelity Investments; FedEx

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