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» Products & Services » » Customer Service » Customer Service Strategies and Culture » Role of Leadership

Design a Process to Evaluate Employees' Leadership Potential

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ID: 2989


Features:


Words: 466


Published: Pre-2019


Delivery Format: Online


 

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919-403-0251

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Practices in this document include: Ensuring senior executive involvement with call centers to keep corporate focus on customer service. Creating a Leadership Index to assess the quality of managers.

Industries Profiled:
Shipping


Companies Profiled:
Fidelity Investments; FedEx

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