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25DB




Products & Services Customer Service Call Centers Call Center Human Resources Call Center Training and Development Competency Development

Design Career Paths, Performance Measures to Nurture Key Competencies Required for Job Success

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ID: 2964


Features:


Words: 617


Published: Pre-2016


Delivery Format: Online


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
American Express has developed an integrated career development and
training path that is anchored on cultivating employee competencies. These
job-specific skills are essential to on-the job success and American Express
customer satisfaction. The American Express performance management system uses
appraisal tools that are designed to evaluate and reinforce key behaviors.

Industries Profiled:
Financial Services


Companies Profiled:
American Express

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