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» Products & Services » » Customer Service » Call Centers » Process Design and Management

Designing Call Center Strategy and Structure

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ID: 4363

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Words: 2,444

Published: Pre-2019

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This report examines the ways that several top-performing companies organize and run call centers to ensure maximum customer satisfaction and operational efficiency. Included are proven steps that companies such as American Express and General Electric have taken to boost customer service performance, staffing and location structures and aligning call center operations with corporate goals.

Industries Profiled:
Manufacturing; Financial Services; Shipping; Telecommunications; High Tech; Electronics; Internet


Companies Profiled:
General Electric; T. Rowe Price; FedEx; American Express; Lucent Technologies; Intel; IBM

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