Designing Integrated Quality Systems: Key Findings

STUDY OVERVIEW

Just as blood and air are essential to human life, Integrated Quality Systems are critical to an organization’s health and profitable growth. Integrated Quality Systems might be described in shorthand as the coordinated approaches that a company employs to ensure the value, safety, efficiency and effectiveness of its products and services across business units and processes. Particularly for the many companies that operate with some form of regulatory oversight – be it from the federal government, a state government, or an industry standards body – the standards for success may be even higher. To compete successfully in regulated industries, it is even more important for companies to integrate their quality systems into their business operations.

Quality leaders across all industries can use this document to understand the key issues and top findings from 38 companies in 15 industries to jumpstart their own quality integration initiatives.

KEY TOPICS

• Leadership, Centralization and Standards
• (second finding area)
• (third finding area)
• Standardizing & Managing Quality Programs
• Productivity Techniques for Process Excellence Models
• Embedding Quality into Everyday Processes
• Problem Prevention Management

• Distribution of Benchmark Class by Industry
• Distribution of Benchmark Class by Total Revenue
• Percent of Quality Functions Organized by Various Structures
• Percent with Different Types of Regulatory Oversight
• Distribution of Benchmark Class by Quality System Maturity Stage
• Distribution of Benchmark Class by Type of Quality Group Reporting Relationship
• Effectiveness Ratings of Staffing Strategies for Embedding Quality
• Effectiveness Ratings of Key Design Control System Features for Driving Quality

• Integrated quality systems engage and establish accountability among front-line employees, supply chain vendors—and even customers.
• Accelerate the speed of quality integration into business operations through coordinated co-location, embedding and change management.

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