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25DB




Products & Services Quality, Compliance and Regulatory Integration

Designing Integrated Quality Systems: Key Findings

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ID: 4959


Features:

Metrics, Graphics


Pages/Slides: 23


Published: Pre-2013


Delivery Format: Online PDF Document


 

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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: Click here to review a complimentary excerpt from "Designing Integrated Quality Systems: Key Findings"

STUDY OVERVIEW

Just as blood and air are essential to human life, Integrated Quality Systems are critical to an organization’s health and profitable growth. Integrated Quality Systems might be described in shorthand as the coordinated approaches that a company employs to ensure the value, safety, efficiency and effectiveness of its products and services across business units and processes. Particularly for the many companies that operate with some form of regulatory oversight – be it from the federal government, a state government, or an industry standards body – the standards for success may be even higher. To compete successfully in regulated industries, it is even more important for companies to integrate their quality systems into their business operations.

Quality leaders across all industries can use this document to understand the key issues and top findings from 38 companies in 15 industries to jumpstart their own quality integration initiatives.

KEY TOPICS

  • Leadership, Centralization and Standards
  • (second finding area)
  • (third finding area)
  • Standardizing & Managing Quality Programs
  • Productivity Techniques for Process Excellence Models
  • Embedding Quality into Everyday Processes
  • Problem Prevention Management

KEY METRICS
  • Distribution of Benchmark Class by Industry
  • Distribution of Benchmark Class by Total Revenue
  • Percent of Quality Functions Organized by Various Structures
  • Percent with Different Types of Regulatory Oversight
  • Distribution of Benchmark Class by Quality System Maturity Stage
  • Distribution of Benchmark Class by Type of Quality Group Reporting Relationship
  • Effectiveness Ratings of Staffing Strategies for Embedding Quality
  • Effectiveness Ratings of Key Design Control System Features for Driving Quality

SAMPLE BEST PRACTICES
  • Integrated quality systems engage and establish accountability among front-line employees, supply chain vendors—and even customers.
  • Accelerate the speed of quality integration into business operations through coordinated co-location, embedding and change management.

METHODOLOGY

This research was conducted by Best Practices, LLC through a large Research and Consulting project based on an in-depth survey of 38 companies across 15 different industries, and interviews and site visits with several of the participants.

Industries Profiled:
Biotech; Health Care; Banking; Financial Services; Manufacturing; Pharmaceutical; Energy; Retail; Internet; Chemical; Utilities; Insurance; Transportation; Consumer Products; Computer Hardware; Shipping; Telecommunications; Government; Computers


Companies Profiled:
Allergan; Wuxi Pharmatech; Wells Fargo; W.R. Grace; Wachovia; Vistakon; TXU Corp.; Staples; Sonoco; PSE&G; PolyOne Corporation; PG&E; Nationwide Insurance; MTR Corp. Ltd; MeadWestvaco Corp.; Marvin Windows and Doors; LifeScan; Kraft Foods; Johnson & Johnson Healthcare Systems; Janssen; GE Money; Fujitsu Computer Systems; Federal Express; Ethicon Endo-Surgery Inc.; EMC Corporation; Embarq; EchoStar Communications Corporation; DuPont Teijin Films; Dow Chemical; Dofasco; Deutsche Bank; DePuy Orthopaedics; Inc.; Department of Veterans' Affairs; Dell Computer


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