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Products & Services Business Operations Benchmarking and Quality Quality Six Sigma Program Objectives

Determine the Scope and Vision of the Six Sigma Program Prior to Implementation

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ID: 3282


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Words: 638


Published: Pre-2017


Delivery Format: Online


 

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  • STUDY OVERVIEW
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Motorola pioneered the Six Sigma program in the 1980s strictly to improve
manufacturing quality. However, GE has broken the boundaries of Motorola's
original idea by applying Six Sigma standards to its service-oriented
business. This includes loan booking, credit card processing, satellite time
leasing and legal contract design. All processes are accurately measured, from
returning phone calls properly to assembling aircraft engines. Many
world-class companies have now adopted similar objectives. According to a
Manager of Quality Systems at Motorola Lighting, “Six Sigma is an attitude
about making virtually defect-free products regardless of what you’re doing,
whether you’re making a phone, semiconductor, an invoice for an engineering
design or purchase order to a supplier ...

Industries Profiled:
Electronics; High Technology; Manufacturing; Telecommunications


Companies Profiled:
General Electric; Motorola

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