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Products & Services Customer Service Customer Service Strategies and Culture Customer Service Culture

Develop an Integrated Approach to Process Management

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ID: 3364


Features:


Words: 1,678


Published: Pre-2014


Delivery Format: Online


 

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Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
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Top companies develop integrated approaches to process management. These
approaches fuse several key factors into a unified strategy for managing
processes. Beginning with a small number of focus areas, the companies develop,
prioritize, integrate and align goals and measures, and determine a role for
leadership in the strategies. Among the key process management focus areas
are: education, customer needs, compensation, communication, and technology.

The document includes a process management matrix outlining the process management strategies and actions of five top companies and describes the key learnings each company has acquired in deploying the strategies.

Industries Profiled:
Automobile; Financial Services; Manufacturing; Shipping; Telecommunications


Companies Profiled:
Motorola; FedEx; Corning; Saturn; USAA

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.