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» Products & Services » » Customer Service » Call Centers » Call Center Process Design

Develop Systems to Optimize Customer Service Interactions

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ID: 2952

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Words: 720

Published: Pre-2019

Delivery Format: Online

 

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Practices in this document include: Employing systems to segment inbound customer calls automatically for fast response and resolution. Developing early warning and monitoring systems to monitor and manage call volumes. Employing a team approach to resolving customer complaints. Supporting service excellence with call center technology that processes customer and business issues efficiently and effectively. Tailoring service responses to reflect the value and duration of the customer relationship.

Industries Profiled:
Automobile; Manufacturing


Companies Profiled:
Saturn

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