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» Products & Services » » Customer Service » Call Centers » Call Center Human Resources » Call Center Training and Development » Competency Development

Developing and Retaining Call Center Service Professionals

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ID: 4365

Features:

Graphics, Detailed Process Map

Words: 4,892

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This report explores in detail how several top-performing companies hire, train and prevent turnover among call center customer service employees. Specific plans for recruitment and screening illustrate the best methods for hiring the best employees for this work. Effective training programs and employee development plans show how businesses such as Fedex and Toyota develop excellence among employees and retain them.

Industries Profiled:
Shipping; Financial Services; Automobile; Pharmaceutical; Health Care; Banking; Insurance; Manufacturing; Multiple


Companies Profiled:
FedEx; Citigroup; Saturn; Merck; USAA; American Express; Fidelity Investments; Toyota

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