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25DB




Products & Services Customer Service Call Centers Call Center Human Resources Call Center Training and Development Competency Development

Developing and Retaining Call Center Service Professionals

DB Image

ID: 4365


Features:

Graphics, Detailed Process Map


Words: 4,892


Published: Pre-2013


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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This report explores in detail how several top-performing companies hire, train and prevent turnover among call center customer service employees. Specific plans for recruitment and screening illustrate the best methods for hiring the best employees for this work. Effective training programs and employee development plans show how businesses such as Fedex and Toyota develop excellence among employees and retain them.

Industries Profiled:
Shipping; Financial Services; Automobile; Pharmaceutical; Health Care; Banking; Insurance; Manufacturing; Multiple


Companies Profiled:
FedEx; Citigroup; Saturn; Merck; USAA; American Express; Fidelity Investments; Toyota


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