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» Products & Services » » Customer Service » Call Centers » Call Center Human Resources » Call Center Recruitment and Selection » Recruitment and Selection Processes

Service-to-Sales Excellence: Key Findings

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ID: 4486

Features:

Metrics, Graphics

Pages/Slides: 10

Published: Pre-2020

Delivery Format: Online PDF Document

 

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This 10-page document summarizes key findings from new Best Practices, LLC research on developing call center service agents for cross selling excellence. Based on in-depth interviews and a benchmark survey of more than 50 leading companies, the document identifies drivers of the move to sales in service centers. It also contains conceptual graphics on integration management, cross-sell evolution and overall lessons learned in the conversion process. This research originated from Best Practices, LLC consulting services.

Industries Profiled:
Telecommunications; Service; Banking; Financial Services; Computer Hardware; Computers; Chemical; Consumer Products; High Tech; Manufacturing; Retail; Medical Device; Electronics


Companies Profiled:
Aliant Telecom; Carlson Leisure; Travelocity; Bank One; AT&T; Bank of America; American Express; Bell South; BT Group; Citigroup; Dell Computer; Dow Chemical; Eastman Kodak; EDS; IBM; Lands' End; Medtronic; NCR; Royal Bank of Canada; Sprint; Texas Instruments; Wachovia; Wells Fargo

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

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